Our Top 10 Frequently Asked Questions is below. If you your particular question is not answered, feel free to call us or email us.
Do you mix pets from different families?
Currently, we do not mix pets from different families. When there are multiple dogs in one family, we can offer a large enough accommodation for all–there is even a price break! Dogs do see each other in our outside play areas and can socialize safely.
May I tour your facility?
Yes! We absolutely love showing off our facility and answering all the questions you may have. We know once you see it, you will know your pet is in great hands. Our tour schedule varies throughout the year but our typical schedule is published here.
Should I make reservations? If so, how far in advance?
We highly recommend reservations. We do get busy and even book up during peak travel times. You may book any time in advance. Keep this in mind if you are wanting to book your pet in one of our Premium Accommodations as they book up quickly.
What are your vaccine requirements?
Why do you require bordetella for dogs every 6 months? My veterinarian says it is good for 1 year.
Simply stated, we require bordetella every 6 months as most veterinarians recommend it every 6 months for dogs who board, do day care or even go to grooming facilities. Any where there is a concentration of dogs, the risk for the spread of bordetella is elevated.
Why do you charge for food if I bring it myself?
We currently use Science Diet® brands of food and have found it to be an excellent brand for dogs to switch to as it is easy on the digestive system. There is an increased workload for us to feed owner provided food–getting instructions written and labeling the food as well as making sure the right dog gets the right food is actually a lot of work! We do not charge if your dog is on a veterinary prescribed food such as an allergy food. We do not charge additional for cats, either.
Can you give my pet's medication?
We will be happy to administer your pet's medication. We do ask that you bring it in the original container. We can give oral and topical medications as well as most injectables such as insulin. We charge $3.00 per day per pet for oral and topical medications. For injectable medications, we charge $5.00 per administration.
Do you still require a flea bath if my pet is on flea control?
Upon check-in, we will use a flea comb to search for fleas or flea dirt. There currently is not a flea control product available that can totally kill all fleas present on your pet as well as in the environment. Therefore, it is always possible for a dog or cat to have fleas or flea dirt (which is flea feces). We would still require a flea bath and SimpleGuard® upon arrival.
May I pick up or drop my pet off after hours?
Is there someone on property 24/7/365?
Yes! Our typical day is from 7:30AM until 10:00PM even though our lobby hours differ. Our evening attendant leaves as our night attendant is coming on duty. In the morning, our night attendant leaves as the day time staff arrives leaving the facility permanently staffed.